Onboard the Rocky Mountaineer
I was lucky enough to be invited on the amazing Rocky Mountaineer train a few months back. Since I help run and manage the guest satisfaction feedback on the train, the Rocky Mountaineer team invited my manager and I onboard to experience it first-hand. We flew to Calgary, shuttled to Banff, and started our trip from Banff. From Banff, we journeyed through the Rockies and Lake Louise, stopped at Kamloops for the night, and finally looped back to Vancouver. It was no doubt a magical ride.
I’ve been to the Rockies before but have never travelled at this level of luxury, comfort and with this amount of good food. From the moment we got on the train to the time we stepped off, our eyes and stomachs were treated to a feast. Here are just some snippets of what we got to see and eat.
Alllll aboard!! The train itself was spectacular.
The RM train has three distinct service classes – GoldLeaf, SilverLeaf and RedLeaf. We spent the first day of travel in GoldLeaf and the second day in SilverLeaf. Our train manager was very kind to give us a private tour of the newest GoldLeaf 2.0 cars and some behind the scenes of how they keep the guests happy. It truly is a feat to run a crew that often works more than 12 hour days for consecutive days.
Breakfasts and lunches in GoldLeaf are served à la carte in the dining lounge. The lounge is on the first floor of the two-story car. Food is made hot and on the spot while drinks are topped off constantly. The already stunning views are elevated even more with good food and new friends.
The kitchen on the train pumps out some amazing food. Lunch is three courses, and of course, paired with many drinks.As if lunch isn’t enough – along with a refreshing drink of your choice, delicious local cheese, dried fruits and crackers are provided mid-afternoon.
We spent the second day in SilverLeaf. The SilverLeaf cars are one leveled with high ceilings and large windows. It has a nice little ledge by the windows to sit on or to rest your arms and head for those pensive moments. Food is served at our seats with the chef coming out to plate our food.
As someone who helps run the guest feedback survey, I can certainly attest to how serious Rocky Mountaineer is about their guest feedback. And from being on the train first-hand, I can now see that they make it their goal to give you that “once in a lifetime” trip experience and will take it personally if you do not have a good time. Honestly, it’s really hard not to.